English
To send
Your order will be sent by us as soon as possible. If we have the item in stock, we usually ship it to you the same day, provided the order is placed on a working day. For products that are in stock a shipping time is indicated from 1 to 3 working days. For items that we do not have in stock or the stock is not sufficient for the quantity ordered, the delivery time may be considerably longer. The delivery time is listed at the top right of our webshop, just below the price. We try to indicate the delivery times as realistically as possible, but we are dependant on the cooperation of our suppliers.
For customers in the UK: There is a minimum order value of € 150. You may be charged the applicable VAT (usually 20%) by HMRC. Shipments generally take 3-4 days to arrive.
For orders from outside Europe we ship with DHL Express, a fast & safe service that reaches virtually all destinations in the world within one week!
To return
If you are not satisfied with the product, you have 14 calendar days to report this to us and return the item. During the reflection period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store. The consumer bears the direct costs of the return. See articles 6, 7, 8 and 9 of the general conditions.